- Any request / demand by the Resident should be based on individual needs and conform to the rules and regulations of the Residency.

- Requirements on common basis or group representation will never be entertained and will be summarily rejected.

- Every representation of the Resident will be meticulously analysed and decided. The decision will be communicated to the Resident orally or in writing, if need be.

- Practicality, feasibility and the need will be the main criteria in such decisions.

- Wherever a special decision is taken in favour on the request of the Resident, the cost involved there on will be debited to the account of that particular Resident.